Supply

We reserve the right to refuse to supply any individual or company. The supplier of the goods featured is Love My Cottage on behalf of 3rd Party retail companies.

Love My Cottage only supplies goods to people over the age of 16. Under 16’s may not order online without the permission and supervision of an adult.

Copyright

The content on this website including but not limited to the text, photos, graphics, names, titles and designs are copyright and are strictly only for individual and non-commercial use without prior consent from Love My Cottage. You are not permitted to copy any information, photos or graphic without written consent from Love My Cottage.

Delivery Information

Orders received from Monday to Sunday, will be dispatched within 2 working days for stock items. For bespoke items lead in times will be given at time of order. Postage delays incurred as a result of postage strikes or bad weather are out of our control and we will always keep you informed as to the postage times in these instances.

We aim to keep all items in stock but occasionally we will temporarily sell out out. In this case the item will display that it is out of stock and you will not be able to add it to your basket, but wherever possible you will be able to reserve items or an estimated back in stock date will be given if we have one. If for some reason we don't have the item you ordered we will contact you to discuss a solution.

Payment

Payment by Card - we accept most major debit and credit cards. Alternatively, you can pay by card over the phone (during office hours 9.30 - 4pm Monday - Friday). Your card will be processed through our PayPal card app. If you have a PayPal account - you can use that here too! For our privacy policy details please click here to see how we manage your privacy when placing orders 

Delivery Costs

Our Delivery and Packing Charges are as follows for orders outside of the UK. please note a signature may be required on delivery.

Standard UK Delivery (including Channel Islands) to all postcodes NOT mentioned below is FREE (Upto 10kg)

Scottish Highlands & Islands (Postcodes IV, HS, KA27-28, KW, PA20-49, 60-78, PH30-44, 49-50, ZE IS £3.50 (up to 0.5kg); £11.50 (up to 15kg). For heavier orders please contact us for a quote.

Europe (Ireland, France, Germany, Denmark, Belgium, Netherlands, Luxumberg, Switzerland) - £8.00 (up to 0.5kg); £15.00 (0.5kg to 2kg). For heavier orders please contact us for a quote.

For countries not listed above - contact us for a quote.

Returns and Refunds

Under the Sales of Goods Act 1979 we will refund or exchange any items that are faulty within 14 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition they were received. We will be liable for the cost of shipping/handling returned goods where such goods are faulty.

We will also exchange or refund non faulty goods provided they are returned to us within 14 days of receipt, in the original packaging and condition. Postage is not refunded by us in these circumstances. We advise you send the items recorded delivery as we cannot refund items that get lost in the post on return to us.  

In accordance with the Distance Selling Act, please contact us in writing if you wish to return an item prior to doing so - unauthorised returns will not be accepted.

Please be aware that bespoke products or personalised products are non-refundable.  

All handmade goods are subject to the standard variations that can occur with fabric and/or handmade items i.e. patterns can occur in slightly different places according to the design of the product and may vary slightly from stock photographs. In these circumstances, the items are not considered to be faulty.

If you do not specify a preference where there is more than one choice as an option, then any colour will be allocated and dispatched to you.

Your statutory rights are not affected.